The following refund policy applies to all bookings:

• If we cancel a course you are entitled to a full refund including the enrolment fee. There are no administration charges.

• If you cancel more than a week before the commencement of training then you will be entitled to a full refund of course fees minus the $90 enrolment fee.

• If you cancel within the week leading up to the commencement of training then you will be entitled to a refund of course fees minus the
  $90 enrolment fee and $90 cancellation fee.

• Where a cancellation occurs after the commencement of training you will not be entitled to a full refund. The refund amount will be calculated based on the scheduled timetable at the time of cancellation. In the case of distance learning students these dates will be based on the previously agreed upon training plan. Students will be charged a $90 enrolment fee and $90 cancellation fee and $90 per unit where the start date of the unit is prior to the date of the notification in writing of the cancellation.

• We regret that we cannot accept responsibility for changes to your work commitments or personal circumstances. The following are NOT considered special circumstances:
  • Change in work hours or shifts on the day
  • Inconvenience of travel or travel issues on the day
  • Family illness or family commitments on the day

• However, if we feel that you would be unreasonably disadvantaged if not granted a refund – for example, you have met with a serious misadventure, serious illness or illness in the immediate family and you are unable to start or continue the course, then a refund may be considered.

The final decision on refunds is at the discretion of the management.