Location: Parramatta, ACT info@capitalcareers.com.au

FAQs

FAQs

What is USI and how do I get one
USI stands for Unique Student Identifier number and you can get one for free within the link below.
https://www.usi.gov.au/students/get-a-usi
Why do I need to complete an LLN questionnaire?
The LLN along with other information provided in pre-enrolment review and application form will ensure that the qualification you selected is the most appropriate for you.
How will you ensure my privacy?
We are committed to providing you with the highest levels of professional service. This includes protecting your privacy as we understand the importance placed on the privacy of your personal information. We will not disclose your sensitive information without your consent unless there is a need to disclose such information in accordance with compliance or legislative requirements. For more information please see our privacy policy available on our website.
Can I pay in Installments?
Yes, please see our Fee policy.
I have chosen the Blended delivery method. Where will the classes take place?
Classes may take place at a different location. We will make sure you are informed ahead of time of the actual location of the class.
How will the webinar be delivered?
Webinars will be via an online system like Skype (www.skype.com), Go-to-meeting (http://www.gotomeeting.com.au) or any similar platform. At the time of acceptance of your enrolment, we will provide you with all the information about the platform and its technical requirements.
I have a complaint to make. How do I do it?
We are always keen to hear about the good and not so good from all our stakeholders and students. We strongly believe in feedback process and encourage our students to lodge a complaint should they not be happy with our services. To make a complaint you need to complete ad return to us the complaint form available on our website. For more information please refer to our Complaints and Appeal policy available on the website.
I need help, What support is available to me?

Student Orientation

All students will have fair and equitable access to Capital Careers training and assessment services.

At the beginning of your course of study you will be given a short orientation and it will include the following:

  • A tour of the training facility including classroom, student areas, toilets, fire exits, and restricted areas
  • If you are studying via distance then you will receive a welcome email that will have a copy of the student handbook as well as details of your trainer.
  • You will receive a copy of our Student Handbook, part of this handbook will contain all of the support services available to you if you need them.

Nominated Student Support Officer

Whilst all of our staff have the responsibility to provide support to all students, we have a dedicated ‘Student Support Officer’ who shall be available to you, on an appointment basis organised through reception on info@capitalcareers.com.au.

You can also access the Compliance Manager directly or via reception and an appointment will be organised as soon as practical.

Name: Amanda Carney Email: amanda@capitalcareers.com.au

Internal Support Services Available

Clients who speak English as a Second Language – Capital Careers trainers are experienced in working with people from culturally diverse backgrounds for whom English is not their first language. The trainers have developed a range of practical devices to assist in overcoming any language barrier you may feel that you have.

Literacy and numeracy – One of the Capital Careers trainers has experience in coaching students who intend to undertake the Pearson Test of English and the International English Language Testing System. This trainer can come as often as you need to assist you with your English. This coaching will be done outside of class hours and needs to be booked in advance.

Reasonable Adjustment – Reasonable adjustment of training and/or assessment is provided for all students who are identified as requiring or who ask for support.

Computer Literacy – students needing to build computing skills will be provided with assistance in accessing appropriate computing training.

Internet – Students are allowed to use computers or borrow laptops from us to use within our facility.

Personal Counselling – Our trainers and staff are not qualified counsellors and are unable to provide personal counselling. However, we will assist you in finding appropriate services if you require it.

Academic Counselling – Our trainers and staff will provide additional academic assistance if you need additional help. This assistance is generally provided out of class hours for groups or in particular circumstances a one on one appointment can be arranged.

Recognition of Prior Learning (RPL) & Credit Transfer (CT) – RPL & CT are available to all students and our trainers and staff will provide students assistance to prepare for RPL or Credit Transfer.

Employment Guidance/Mentoring – Capital Careers can provide you with career mapping assistance, and job seeking.

Library Services – Assistance will be provided to students to borrow books during their course if required.

Tea, Coffee and Meals – Tea and coffee facilities are provided for students and are included in course fees. Meals are not provided

How do I apply for my Police Check
There are two sites in which you can apply for a Police Check.

https://cvcheck.com/police-checks/australia/national-police-check-crimtrac or

if you live in NSW you can apply at Services NSW at the following link https://www.service.nsw.gov.au/transaction/apply-national-police-certificate

If you select to go through Services NSW you will be given the option to state that you select that you are a student completing work placement. If you go through CV Check, then the best option to pick is that you will be working / volunteering with a range of vulnerable people

I think I am ready to do my work placement?

To be eligible to complete your work placement, you should have obtained:-

Aged Care students

  • Your national police check
  • Attended your First Aid and Manual handling classes
  • Completed  the theory components of your assessments

Disability students

  • Obtained your national police check
  • Attended your First Aid and Manual handling classes
  • Completed  the theory components of your assessments
  • Obtained your working with children check (this can be done via the link below)

Click here to apply for your Working with Children check

Health Services Assistance students

  • Obtained your national police check
  • Attended your First Aid and Manual handling classes
  • Completed  the theory components of your assessments
  • Complete the online hand hygiene course at http://www.hha.org.au/
  • Get all your vaccinations and record them on your vaccination card. Download a vaccination card here

To book in for your work placement, please use our Work Placement Request form

Who will find a facility for me to complete my work placement ?

To organise your work placement contact our work placement coordinator on 0469 184 977.

There are 3 options for completing your work placement

Organised by Capital Careers

Capital Careers can organise your work placement for you. Our work placement coordinator will make all attempts to place you in a facility on our list as close to your home or our campus as possible. The work placement coordinator will ensure that all of the documentation that you have provided us is given to the facility you will be attending prior to your commencement.

Self-Placement

In some cases, you may prefer to organise your own work placement. If this is the case you should make initial contact with our work placement coordinator first to find out if there are any special requirements for the type of facility you are required to complete your work placement at as part of your qualification. Once you have made contact with the facility and locked in your work placement with them, contact our work placement coordinator with the following details:

  • Name of the facility
  • Contact number
  • Contact email address
  • Contact person / supervisor
  • The start and end dates of your placement
  • The hours you will be working

The placement coordinator then oversees the process similar to when Capital Careers has organised your placement.

Already working in the industry

If you are already directly employed  in a role that is equal to the qualification level you are studying you can be assessed by our staff to see if a work placement is necessary.

Please bring in current pay slips totaling 160 hours and your job description and one of our staff members will assess whether this is an option available to you.

When do you run First Aid and Manual Handling classes?

We run FA and MH every fortnight, please contact us for dates.

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