Location: Parramatta, ACT info@capitalcareers.com.au

BSB20115 Certificate II Business

BSB20115 Certificate II Business

Please note : this qualification is currently not being offered

Course Description
This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Job Roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  •  Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  •  Information Desk Clerk
  •  Office Junior Receptionist

Packaging Rules

Total Number of units = 12

Core Units = 1
Elective Units =
7 elective units must be chosen from the list below
4 elective units can be from any endorsed Training Package at the same qualification level

Core unit:
BSBWHS201 Contribute to health and safety of self and others

Elective units:
BSBCUS201 Deliver a service to customers
BSBINM201 Process and maintain workplace information
BSBINN201 Contribute to workplace innovation
BSBCMM201 Communicate in the workplace
BSBITU201 Produce simple word processed documents
BSBITU202 Create and use spreadsheets
BSBITU203 Communicate electronically
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology

Note: Electives listed are what is usually offered by Capital Careers, however, if these are not suitable for your target or current work then alternative electives are available. The list of alternative electives can be found at http://training.gov.au/Training/Details/BSB20115

How long will it take?
Duration is dependent on training delivery mode, individual experience and skills. Students are required to complete a minimum volume of learning of 600 hours comprising of guided learning, individual study, and assessments. For someone with no previous knowledge or experience the course will take up to 6 months to complete when studying full time.

Delivery Options
Face to face
Online / Distance education
Combination of face to face and distance education


Start Date
Capital Careers does not currently have any face to face training sessions planned for this course. However you are able to start this course via online learning at any time.

Course Cost

Subsidised government funding may be available for eligible students under the following initiatives

  • ACT Skilled Capital
  • ACT User Choice Traineeships

Please see our funding page or contact us for more details.

What we provide you
Well written and easy to follow resources via an online e-learning platform
Trainers who care very much about your studies and about you!

Opportunities for Further Study
Successful completion of this program will allow participant to articulate into a number of qualifications including:

  • BSB33015 Certificate III in Business
  • BSB30415 Certificate III in Business Administration
  • Other Certificate III level programs from BSB Training Package

Recognition of Prior Learning
Recognition of Prior Learning (RPL) allows a person to receive recognition and credit for the knowledge and skills they have, no matter how and where they were attained, including overseas. This can include skills from previous study, work experience and life experience.

Credit Transfer
Capital Careers has an obligation to recognise Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by other registered training organisations

The course will be presented in competency-based mode and the student’s competency will be assessed at all levels according to competencies and performance criteria. The training package for each competency specifies the conditions and method of assessment. Assessment methods range from completing set tasks and activities, class attendance and participation and completion of assignments or projects.

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