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HLT23215 – Certificate II in Health Support Services (Health Administration)

Qualification Description
This qualification covers workers who provide support for the effective functioning of health services. These functions are carried out under supervision and require the use of some discretion and judgement. These workers may also provide a team leadership, workplace training or leading hand function. These workers do not deliver direct care to clients.

Career Outcomes

  • Admissions Clerk (Health Services)
  • Health Administrative Worker
  • Client Assistant

Health Support Services Worker

Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

  • Good understanding of English
  • School certificate or equivalent (Grade 10)
  • 18 years of age
  • Must have a valid USI
  • Reading and Writing Skills (L)
  • Oral Communication skills (L)
  • Numeracy and Mathematics skills (N)

Packaging Rules
Total number of units = 12

4 core units plus
8 elective units, of which:

  • All electives from Group G must be chosen for health administration specialty.
  • if not listed below, 1 unit may be from any currently endorsed Training Package

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTINF001 Comply with infection prevention and control policies and procedures
HLTWHS001 Participate in workplace health and safety

Elective Units
BSBADM101 Use business equipment and resources
BSBCUS201 Deliver a service to customers
BSBINM201 Process and maintain workplace information
BSBWOR202 Organise and complete daily work activities
BSBWOR204 Use business technology
CHCCCS010 Maintain a high standard of service
BSBITU202 Create and use spreadsheets
BSBWOR203 Work effectively with others

Note: Electives listed are what is usually offered by Capital Careers, however, if these are not suitable for your target or current work then alternative electives are available. The list of alternative electives can be found at http://training.gov.au/Training/Details/HLT23215

Work Placement
Not applicable for this qualification

How long will it take?
Duration is dependent on training delivery mode, individual experience and skills. Students are required to complete a volume of learning of 890 hours comprising of guided learning, individual study assessments and home study. Generally the course will take anywhere between 6 months and a year to complete.

Delivery Options
Face to face (Sydney only)
Distance education (Australia wide)
Combination of face to face and distance education (Sydney only)

Course Cost
$1300

Subsidised government funding may be available for eligible students under the following initiatives

  • ACT User Choice Traineeships
  • NSW Smart and Skilled

Please see our funding page or contact us for more details

Please see administration fee table under policies and procedures for any additional administration fees that may be applicable to your study.

What we provide you

  • Well written and easy to follow resources via an online e-learning platform
  • Air conditioned class rooms
  • Practical sessions conducted in a simulated working environment using equipment associated with an Disability Care facility.
  • Trainers who care very much about your studies and about you!

Opportunities for Further Study
Successful completion of this program will allow participant to articulate into a number of qualifications including:

  • HLT33115 Certificate III in Health Services Assistance
  • HLT37315 Certificate III in Health Administration
  • HLT47315 Certificate IV in Health Administration
  • Other Certificate III level programs from HLT Training Package
  • Certificate IV level programs from the CHC Training Package

Recognition of Prior Learning
Recognition of Prior Learning (RPL) allows a person to receive recognition and credit for the knowledge and skills they have, no matter how and where they were attained, including overseas. This can include skills from previous study, work experience and life experience.

Credit Transfer
Capital Careers has an obligation to recognise Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by other registered training organisations

Assessment
The course will be presented in competency-based mode and the student’s competency will be assessed at all levels according to competencies and performance criteria. The training package for each competency specifies the conditions and method of assessment. Assessment methods range from completing set tasks and activities, class attendance and participation and completion of assignments / projects.

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